Career Opportunities >> Online Advising Specialist
Online Advising Specialist
Title:Online Advising Specialist
Type of Appointment:Temporary Grant Funded

Online Advising Specialist
California State University, Dominguez Hills



About the CSUDH Foundation

The California State University, Dominguez Hills Foundation was incorporated in 1968 as a partner of the University to provide services and develop and enhance programs that are an integral part of the University's educational mission. CSU Dominguez Hills is a highly diverse, metropolitan university primarily serving the South Bay area of Los Angeles County. Established in 1960, CSU Dominguez Hills is one of the 23 campuses that comprise the California State University system.

Any inquiries should be directed to the Foundation Human Resources Office at (310) 243-1070.

About the Position

Under the general supervision of the Director of the UAC, the incumbent provides academic advisement and information on University policies, procedures, and graduation requirements to the undergraduate student population by utilizing an advanced, developmental, problem-solving approach, rather than a prescriptive application, to support students in retention, closing the achievement gap and degree completion. Provides support in the development, implementation, and evaluation of intrusive, comprehensive academic advising programs and interventions for students in distance learning, hybrid and traditional programs such as Nursing, Applied Studies, Interdisciplinary Studies, as well as new and emerging programs among others. Creates and maintains online materials and publications to advise students, faculty and staff advisors and departments on the General Education requirements and other related academic policies and requirements for graduation. Develops, coordinates and leads orientation, transition and success programs online for distance learning, hybrid, and traditional students. Utilizes a university-wide perspective to troubleshoot and forecast implications of potential policy changes in academic and/or graduation requirements to support retention initiatives, close the achievement gap and increase optimal time to degree completion. Coordinates distance learning, hybrid, and traditional advising services at the university level and supports projects related to enhance the student experience. May advise students in-person as well.

Position Information

Employment at the Foundation is on an at-will basis and can be terminated by either an employee or the Foundation at any time with or without cause or advance notice. Permanent status can neither be obtained nor granted.

Salary Range

$60,000 (Annually) plus benefits (medical, dental, vision, life insurance, and retirement)

Essential Duties and Responsibilities

40% - Works in support of, and under the direction of the Director of the University Advisement Center:

  • Interprets GE requirements, EO 1100 (Early Start), 1110 (GE Advising), and other graduation requirements.
  • Provides academic advice on an individual and group basis, both electronically and in-person to incoming and continuing undergraduate students
  • Makes decisions in individual cases to resolve problems where guidelines and precedence do not exist to optimize time to degree completion
  • Interfaces with other relevant campus offices to support students across the campus (e.g. Graduation Unit, EOP, ETE, Veterans Resources, Student disAbility Resource Center, International Education, Academic Colleges, etc.)
  • Consults with Admissions and Records staff regarding graduation requirements, current policies/procedures
  • Evaluates the effectiveness of the online and hybrid advisement programs
  • Supports UAC student success projects to enhance the positive student experience

40% In consultation and collaboration with the Director of the UAC and the Senior Advising Coordinator, assists with the development and delivery of online and hybrid orientation, transition, and successful programs such as New Student Orientation, STEPS (Strategies Towards Educational Progress and Success), First Gen Toros and Transfer Toros Program and other advising services for freshmen and transfer students.

  • Develops online and hybrid content for orientation, transition, and success programs which include an overview of General Education requirements, two- and four-year graduation plans, university policies (e.g. add/drop procedures, remediation requirements), and relevant resources available to students
  • Provides engaging, relevant, and meaningful individual or group student advisement during NSO via distance learning, hybrid, and traditional delivery
  • Measures Student Advising Learning Outcomes (SALO) before, during, and after online and hybrid orientation, transition, and success programs to ensure students have a working knowledge and proficiency of their academic, personal, and professional plans
  • Interfaces with academic colleges and special populations as well as other campus offices and services such as Admissions and Records, Outreach, EOP and ETE

15% - Assists the Director in developing and maintaining web-based and written training materials for academic advisement purposes across campus

  • Writes, revises, and updates online advisor resources to reflect changing requirements and/or policies
  • Maintains advising website content to ensure accuracy
  • Develops, revises and edits advising materials and other publications (e.g. view sheets, information guides, fact sheets) for use in advising students as well as training faculty/staff advisors, and academic departments on General Education requirements and other related graduation requirements

5% - Other duties as assigned

Minimum Qualifications


Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper-division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related

Possession of this knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A master's degree in Counseling, Clinical Psychology, Social Work or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with major responsibility for a professional career or personal counseling.


Preferred Experience:

Strong computer skills, effective use of social media, and experience with distance advising are preferred.


The following knowledge and abilities, as well as those listed at the lower levels in the Student Services Professional series, are required for appointment into this classification.

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures, and practices of the program area to which assigned; general knowledge of individual counseling techniques, general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.

Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.



Supervision Received and/or Exercised

General Direction - general control over administrative aspects of work; plans and organizes methods for completing tasks and managing responsibilities; makes decisions that have a wide impact on the work of others or the work unit

Physical Demands

Up to 40% of the activities involve sitting, standing, squatting, kneeling, or walking; it involves lifting heavy weight objects limited to 50 pounds; it may involve pushing and pulling objects within the weight limits.

Types of environmental factors which are essential to the position activities:

  • Office
  • Outdoors & inside
  • Confined space
  • Constant noise
  • High/Low temps
  • Humidity
  • Dusty
  • Heights
  • Intermittent noise

Application Period

Review of applications will begin on September 6, 2021, and the position will remain open until filled.

Equal Employment Opportunity

The Foundation is an Affirmative Action/Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.

Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may contact the Foundation Human Resources Office at (310) 243-2373.


This position requires new hire/re-hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services in partnership with the Social Security Administration.

If hired, the successful candidate will be required to furnish proof of legal authorization to work in the United States.

Conditions of Employment

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth as a condition of employment.

All employment with California State University, Dominguez Hills Foundation is at-will and shall continue only upon the mutual consent of the Foundation and the employee. This means that an employee may terminate his or her employment with the Foundation at any time with or without cause or prior notice and that the Foundation may terminate an employee's employment at any time with or without cause or prior notice.

A background check (including a criminal records check) must be completed satisfactorily for any position that the CSUDH Foundation deems sensitive. Sensitive positions are those requiring heightened scrutiny of individuals holding the position based on the potential for harm to children, concerns for the safety and security of people, animals, or property, or heightened risk of financial loss to the CSUDH Foundation or individuals in the university community. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current employees.

This opening is closed and is no longer accepting applications
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