Job Openings >> Information Technology Manager
Information Technology Manager
Title:Information Technology Manager
Department:Information Technology
Type of Appointment:Full-Time Regular Benefited

Information Technology Manager
California State University, Dominguez Hills



About CSUDH Foundation:

The California State University, Dominguez Hills Foundation ("Foundation") was incorporated in 1968 as a partner of the California State University, Dominguez Hills (CSUDH) to provide services and develop and enhance programs that are an integral part of the University's educational mission. CSUDH is a highly diverse, metropolitan university primarily serving the South Bay area of Los Angeles County. CSUDH is one of the 23 campuses that comprise the California State University system.


Foundation offers tremendous personal and professional growth opportunities.

This is a full-time, exempt, benefited position that offers competitive compensation that is commensurate based on skills and experience.


Foundation offers a highly attractive benefits program including employer-sponsored health, dental, vision and life insurance, a generous retirement program, sick leave, vacation leave and paid holidays.


Position Summary

Under the direction of the Executive Director and working highly collaboratively with other members of the Foundation's leadership team, the Information Technology Manager will serve as the information technology lead for the Foundation and advise senior management on technology projects including developing and maintaining technological systems in Finance, catering and dining services, trends, and issues. Along with setting a vision for technology that matches the Foundation's and University's missions, the incumbent will serve both the Foundation in day-to-day operations as well as liaison to both campus IT and external technology vendors, including Superion. The incumbent is responsible for maintenance and provisioning of Foundation information security, operational support of Foundation technology, application support for Superion OneSolution, and as manager of the Foundation's website. Further, the incumbent will provide system administration to the OneSolution system and technology support for Foundation operating processes and perform process improvement, including developing and enhancing system processes, implementing automation tools such as document imaging and workflow, and developing and enhancing reporting systems. The incumbent also provides training and assistance to external users of the OneSolution system. The incumbent will recommend and manage new technology and projects to the Executive Director in order to better fulfill the goals of the organization. The incumbent will also coordinate assigned technology projects on behalf of the Division of Administration and Finance as assigned by appropriate Division administrators.

Essential Duties and Responsibilities


  • The Information Technology Manager will support all of the financial needs associated with the creation of a new delivery model for technology services across the Foundation ensuring that staff and faculty have the reliability and flexibility they need in their technology tools.
  • Develops and improves the core administrative processes with a focus on financial reporting in support of Foundation and its key stakeholders.
  • Develops, maintains, and enhances knowledge of Dining Software to be PCI compliant, plans upgrades and manages the Micros POS system, and USF Profit Pro to accurately calculate the cost of goods sold. Communicates with credit card merchant service providers to ensure credit card payments are functioning at an optimal level. Identifies and plans for new trends in payment technology.
  • Maintains and interfaces technological systems for inventory control, labor tracking, reporting, and meal plan implementation.
  • Creates user-friendly financial reports through Cognos, manages and troubleshoots current reports to support the mission of the Foundation.
  • Identifies, documents, and maps existing Foundation processes. Creates and supports process improvement initiatives for all Foundation functions. Converts manual processes to electronic workflows and oversees the technical aspects of all electronic processes for the Foundation.
  • Manages, troubleshoots, and coordinates all aspects of the Superion OneSolution environment, including upgrades, patches, support, and utilization of new modules and integrations.
  • Coordinates all technical and IT related purchases for the Foundation.
  • Manages all electronic content for the Foundation, including the Foundation website, public transparency portal, and digital signage.
  • Other duties as assigned.


  *Customer Service*

  • Teamwork- works well with others, harness different skills and experience and build a strong sense of team spirit. Provide desktop and hardware/software support for core Foundation employees including Campus Dining. Provides extended support to Foundation’s employees and customers (500-600) for: log in support, reports not running, training, etc.
  • Responsible for communicating and training Foundation’s 500 plus customers which include University faculty and staff, auxiliaries faculty and staff, and Board members from the general public and University community in all of Foundation’s technological systems.
  • Resolve any technical issues with our Payroll Software systems (OneSolution and Paychex) for Foundation’s 500-600 employees and for auxiliaries who have hired Foundation to maintain their Payroll services.
  • Helps to enhance the customer dining experience by providing innovative technical support to grow with advancing technology needs.
  • Meets with customers to review current and future development and enhancement needs and to stay abreast of their business and operating requirements; coordinates information systems activities with other departments to optimize performance and use of installed systems in meeting customer needs; provides expert technical information, guidance and support to other departments as needed.


*Project Management/Strategic Management*

  • The Information Technology Manager has responsibility for supporting and stewarding a unified financial vision for information technology across Foundation and administrative groups.
  • Plan, initiate, and manage information technology (IT) projects. The Information technology Manager is a key player in making financial reporting processes more time efficient, removing place limitations, and making information more accessible to all users.
  • Identifies new projects and opportunities. Identifies areas to improve the student, staff and faculty experience within the purview of the Foundation. Implements and manages technology in order to further the Foundation’s mission.
  • Manages technical projects for the Foundation. Identifies areas to leverage new and existing technical resources to streamline Foundation operations, plans, and documents all projects, providing written plans, Statements of Work, and timelines to the Executive Director.
  • Documents all technical aspects of the Foundation processes. Develops and maintains a knowledge base for Foundation employees to better enable training and understanding of systems across the Foundation.
  • Organizes, manages, and continually revisits the security structure in OneSolution. Identifies areas to simplify security, manages single sign on integration between campus and Foundation systems, and supports user issues with access to modules of OneSolution
  • Other duties as assigned.



  • Maintain and enhance knowledge of business practices, emerging accounting guidelines, financial trends, and resulting information technology needs and impacts. Builds a technology plan, which fulfills the missions of the Foundation and University.
  • Develops and manages a robust student intern program to support technology that supports both the Foundation core and technical missions.
  • Develops and implements a robust training program for all technology systems provided by the Foundation (including OneSolution), in both in-person and web form, and offers training classes to internal and external users. Continually evaluates programmatic options and improves training and user documentation on a regular basis.
  • Acts as bridge between central IT and Foundation technical issues, solving complex business and technology problems.
  • Coordinates with other campus departments on a regular basis, serving as technical liaison for the Foundation on University issues.
  • Provides and manages integrations between Foundation systems and campus IT systems.
  • Works with vendors to identify new solutions and cost saving strategies by streamlining Foundation systems.
  • Coordinates and manages assigned technology projects on behalf of the Division of Administration and Finance
  • Other duties as assigned


Minimum Qualifications

  • Strong Finance Information Technology Background.
  • Experience in Finance, planning analysis, and business support.
  • Strong working knowledge and understanding of key concepts in Finance, and Accounting.
  • Excellent customer service skills and interpersonal skills.
  • Customer Focus- ability to listen to external sources of information, and work across functions, departments and teams to help offer service excellence to customers.
  • Service Orientation- commitment to offering the best service and quality in every task performed
  • Strong ability to form meaningful professional relationships across functional areas and organizational units. Demonstrated ability to foster a culture of teamwork and collegiality.
  • Big Picture Thinking Ability- ability to link specific events, tasks, and actions in a wider perspective or pattern.
  •  Feedback Giving Skills- ability to offer useful and constructive feedback on performance that is accepted and acted upon.
  • Comfort with business intelligence tools to perform ad-hoc data analysis, develop and troubleshoot dashboards.
  • Minimum of five years of experience working with and managing technology in a University environment.
  • Bachelor’s Degree (Master’s Degree preferred) required in Information Science, Accounting, or related discipline.
  • Minimum of five years of demonstrated work in managing and executing complex technical projects on time and within budget across organizational units within a University setting.
  • Minimum of five years programming experience.
  • Knowledge and skill in use of CM1, Cognos, OneSolution, CDD Report Writer; Workflow Designer; Active Directory, WordPress, and Microsoft office Suite applications.
  • Ability to communicate effectively, both verbally and written, at all levels of the organization.
  • Executive level reports on technical subjects in an easily understood manner.
  • Knowledge and prior experience in SQL, VBScript, CSS, HTML, and JS Frameworks.
  • Ability to work independently and meet deadlines through prioritizing projects and balancing new assignments.
  • Ability to learn new skills and develop organizational and technical knowledge applicable to all technology stacks, including user support, infrastructure, IT leadership, process improvement and development.

Application Period

The position will remain open until filled.


Position Close Date

March 15, 2019

Equal Employment Opportunity

The Foundation is an Affirmative Action/Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status.



Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may contact the Foundation Human Resources Office at (310) 243-1070.


This position requires new hire/re-hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services in partnership with the Social Security Administration.


If hired, the successful candidate will be required to furnish proof of legal authorization to work in the United States.

Conditions of Employment

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily for any position that the CSUDH Foundation deems sensitive. Sensitive positions are those requiring heightened scrutiny of individuals holding the position based on the potential for harm to children, concerns for the safety and security of people, animals, or property, or heightened risk of financial loss to the CSUDH Foundation or individuals in the university community. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees.

Employment at the Foundation is on an at-will basis and can be terminated by either an employee or the Foundation at any time with or without cause or advanced notice. Permanent status can neither be obtained nor granted.

This opening is closed and is no longer accepting applications
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